For our latest Spotlight series, we caught up with Katie Kinloch, Business Support and Marketing Manager at Solvd., the business process outsourcing company within Transport UK.  From managing branding, events, and internal communications to ensuring smooth business travel and office operations, her role is as varied as it is impactful. She spoke to us about the importance of teamwork, creativity, and Solvd.’s supportive culture in driving success.

For our latest Spotlight feature, we spoke with Lhabib Banni, a Customer Welcome Host at St Pancras International who has spent 16 years with East Midlands Railway. Starting his journey as a cleaner before moving into his current role, Lhabib’s story is one of dedication, resilience, and genuine passion for helping people. He brings warmth, respect, and positivity to every customer interaction, whether it’s guiding a stressed traveller, helping with luggage, or simply offering a friendly smile.